Return Policy

At ecommerce.mohasagorit.solutions, we strive for customer satisfaction. If you are not completely satisfied with your purchase, this policy outlines the conditions and process for returning items.

1. Eligibility for Returns

• Items can be returned within 14 days of delivery.
• To qualify for a return, items must be unused, in their original packaging, and with all tags attached.
• Certain products, such as clearance items, custom orders, and final sale items, are not eligible for return. Please check the product page for any specific return restrictions.

2. Return Process

• To initiate a return, contact our customer support team at [email protected] or call us at 01000000000 with your order number and reason for return.
• Once approved, you will receive instructions on how to send the item back to us.
• Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

3. Refunds

• Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method. Please allow additional time for the refund to reflect in your account based on your bank’s processing times.
• Shipping fees from the original order are non-refundable, except in cases where the item was incorrect or defective.

4. Exchanges

• If you prefer to exchange an item instead of receiving a refund, please inform our customer support team. Exchanges are subject to product availability.
• In cases where the desired item is out of stock, we will issue a refund or offer store credit.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receipt with photos of the issue. We will arrange for a replacement or refund at no additional cost.

6. Non-Returnable Items

• Clearance items, personalized products, and any item marked as final sale are not eligible for return or exchange.
• Gift cards are non-refundable.

7. Contact Us
If you have any questions or need assistance with a return, please contact us at:

ecommerce.mohasagorit.solutions
Contact Number:+8801814801801
Email: [email protected]